January 5, 2017 - It is with great pleasure to share that the request for logs was quickly resolved.  It appears the 2 Support techs who were helping me did not quite understand the desired process.  

John Porter reached out to me and explained everything.  In the SaaS environment logs are going to be available for a "short time"  then they will be stored in a resource call 
Kibana Log Visualizer 
https://en-us.help.blackboard.com/Learn/Administrator/SaaS/Kibana_Log_Visualizer

It is not expected that end users like me will use it but for true programmers, you may appreciate it.

Bottom line, I can request logs through Behind the Blackboard.