January 13, 2017 (Friday, January 13th, 3 days before the start of the semester)
I should have never gone out to dinner.  On the way home saw emails coming in saying Content areas were throwing errors.
I got home and called Support and we had to work the problem.  Turns out a process for basic SaaS clients was being run and our installation got caught in it by mistake.

It is good to know that there is an email address *support managers at blackboard.com*
The email goes to the Support managers on duty after hours.

* Not listing the actual email in this message to avoid the address being virtually spammed.