January 5, 2017 
There is an issue with Gmail and the Send Email tool - When I use the Send Email and send a message to a group of users, in GMail a question mark icon "?" appears saying something to the affect that Gmail cannot confirm this is coming from a scammer.

Blackboard provided 3 people from Support including an engineer to try and help us.  We are apparently discovering new ground with this and I was pleased how hard Blackboard is working to try and resolve this issue.  It isn't fix yet but we can confirm emails are successfully getting through to students.  I emailed the faculty what the issue is and we shared the information with our Helpdesk team.  

No faculty member (yet) has complained.  I believe "Knowledge is Power"

We will continue to work this issue.

January 5, 2017 - It is with great pleasure to share that the request for logs was quickly resolved.  It appears the 2 Support techs who were helping me did not quite understand the desired process.  

John Porter reached out to me and explained everything.  In the SaaS environment logs are going to be available for a "short time"  then they will be stored in a resource call 
Kibana Log Visualizer 
https://en-us.help.blackboard.com/Learn/Administrator/SaaS/Kibana_Log_Visualizer

It is not expected that end users like me will use it but for true programmers, you may appreciate it.

Bottom line, I can request logs through Behind the Blackboard.