Monday, November 28, 2016

November 18, 2016 - Branding Changed - Browser Background Button Gone - Got the Fix!

When we had the servers restarted, I think our branding changed.  I cannot say for sure the restart was the cause but it isn't a problem since I know how to reset the branding the way I want except.... under Content Frame, the background image no longer displays the browser button so there appears to be no way to get from of the "+" sign background.

I put in a ticket with Support and found out in SaaS, it is functioning as designed.  
However, Support shared with me a way around it.


  1. Log into the environment as a System Administrator using the Chrome browser
  2. Navigate to System Admin tab > Brands and Themes > Customize Default Brand > 
  3. Customize Colors
  4. Right-click on the image you wish to have removed, and click "Inspect" from the drop-
  5. down menu. This should open a new sub-window
    1. -- NOTE: Once the Inspect console sub-window is opened, you may need to 
    2. perform step 3 again to show the correct code area within the new sub-window.
  6. After the image's HTML data, there should be a SPAN tag, expand that tag to see that 
  7. it contains reference to the Remove button.
  8. Double Click on the STYLE attribute within that SPAN tag
  9. Delete the Visibility and Display information within the Double Quotes
  10. Press the Enter Key to temporarily alter the page.

-- Expected Result: The button should now be visible and clickable on the screen. You should be able to do this for every image whose Removed button appears to be missing.

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